Removals Move Manager

Salary:  Up to £30,000

Location: Cambridge

Position: Permanent, Full Time

Start Date: ASAP

Are you passionate about delivering outstanding customer service and looking to build your career with a leading name in the removals and relocation industry?

Our client is an award-winning Removals & Storage company with an excellent reputation for customer service and quality. Due to continued growth, they are looking for a proactive and organised Move Manager to join their successful team in Leeds.

This is an exciting opportunity for someone with a strong customer service background who enjoys managing multiple tasks, building relationships, and ensuring customers receive a first-class moving experience from start to finish.

What you'll do:

As a Move Manager, you'll take ownership of customer moves, coordinating every stage of the relocation process to ensure a seamless door-to-door service. You'll act as the main point of contact throughout the move, providing expert support while working closely with internal teams, overseas agents and suppliers.

Main Responsibilities:

• Manage customer moves from quotation acceptance through to successful completion
• Coordinate complete door-to-door removals services
• Deliver exceptional customer service in line with KPIs and contractual requirements
• Liaise with UK and international agent networks, service partners and internal departments
• Monitor consignments and provide customers with regular updates throughout their move
• Build strong relationships with customers, ensuring a smooth and stress-free relocation experience
• Identify opportunities to maximise revenue through additional products and services
• Maintain accurate documentation and ensure compliance with company procedures
• Work collaboratively with colleagues to deliver an outstanding customer journey

What you need:

• Previous experience within a customer service, account management or coordination role
• Excellent communication skills, both written and verbal
• Strong organisational and multitasking abilities
• A proactive, positive and customer-focused approach
• Confident using Microsoft Office, including Word, Excel and Outlook
• Professional, reliable and able to work effectively within a busy team
• Experience within the removals, relocation or moving industry would be highly advantageous, although full training will be provided for the right candidate

Why you'll love this role:

• Up to £32,000 salary
• Join an award-winning and highly respected removals business
• Full training and ongoing support
• Friendly, supportive and collaborative team environment
• Genuine opportunities for career progression
• A varied role where no two days are the same
• The chance to make a real difference to customers during one of life's biggest milestones

If you're an organised, customer-focused professional looking to join a market-leading company with excellent career prospects, we'd love to hear from you.

How to apply:

If you have relevant experience, please get in touch today.

E: careers@redrecruit.com

T: 01376 503567 | 0203 906 6020

* You can also refer someone suitable; please share this advert or send us their details. Successful referrals qualify for our candidate referral reward scheme (terms apply) .

Red Recruit specialise in Removals & Storage, Relocations and Fine Art Shipping, Freight and Logistics recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.

Keywords / alternative titles:   Move Manager, Move Coordinator, Move Consultant, Moving Consultant, Removals Coordinator, Relocation Coordinator, Global Mobility Coordinator, Relocation Consultant, Removals Account Manager, Customer Service Coordinator, Client Services Executive, Customer Success Executive, Removals Customer Service Specialist, Move Customer Care, Relocation Administrator, Removals Project Coordinator, Moveware.