Removals Account Manager

Location: Surrey

Salary: £27,000-£30,000 plus bonus

Position: Permanent, Full Time

Working Hours: Monday to Friday, 8:45am-5:00pm

Start Date: ASAP

We are currently working with a leading international removals company seeking a customer-focused Removals Account Manager to join its team in Surrey.

This is an excellent opportunity for an experienced customer service professional who enjoys building strong client relationships and coordinating multiple enquiries. Previous removals industry experience would be advantageous, although candidates with an excellent customer service background will also be considered.

What you'll do

As Removals Account Manager, you will act as the main point of contact for your clients, providing a first-class service throughout the enquiry and booking process.

A typical day will involve liaising with overseas partners, preparing quotations for new enquiries, updating existing clients, arranging in-home or virtual surveys and handing confirmed moves over to the operations team.

Key Responsibilities

• Provide an excellent standard of customer service throughout the enquiry and booking process
• Act as the main point of contact for your individual clients
• Respond to new online enquiries and prepare accurate quotations
• Update and manage existing customer enquiries
• Liaise with overseas partners and request rates
• Arrange in-home or virtual surveys to support accurate move planning and cost estimates
• Follow up on quotations according to the proposed move date
• Contact clients through different communication platforms
• Maintain accurate and up-to-date customer records
• Keep informed of relevant customs requirements and procedures
• Hand confirmed bookings over to the appropriate move management or operations team
• Work closely with colleagues, overseas agents and other third-party partners

What you need

We are keen to speak with candidates who have:

• A strong customer service background
• Excellent written and verbal communication skills
• Good literacy and numeracy skills
• A confident and professional telephone manner
• The ability to build positive relationships with clients, colleagues and overseas partners
• Strong organisational skills and attention to detail
• The ability to manage multiple enquiries and priorities
• A proactive approach to following up quotations and customer enquiries
• Previous removals, relocation or international moving experience would be advantageous, but is not essential

Why you'll love this role:

• Salary of £27,000-£30,000, depending on experience
• Bonus scheme
• Permanent, full-time position
• Monday-to-Friday working hours
• Opportunity to join a leading international removals company
• Varied, client-focused role within a supportive team

How to Apply

If you are a customer-focused professional interested in developing your career within the removals industry, please get in touch today.

Email: careers@redrecruit.com

Telephone: 0203 906 6020

You can also refer someone suitable; please share this advert or send us their details. Successful referrals qualify for our candidate referral reward scheme (terms apply) .

Red Recruit specialises in Removals & Storage, Relocation, Global Mobility, Shipping, Freight & Logistics and Fine Art recruitment, with vacancies available across all levels.

Not all our vacancies are advertised, as some positions are highly confidential. Please send us your CV in confidence or contact us directly to discuss what you are looking for.

Keywords / Alternative Job Titles: Removals Account Manager, Removals Coordinator, Move Coordinator, Move Manager, Relocation Coordinator, Customer Service Advisor, Removals Consultant, International Moving Coordinator, Client Services Executive, Moving Services Coordinator.